Galaxy Blinds Stockton Reviews
Usex Galaxy numerous times for bespoke and fitted blinds and always provided quality installation and great service from start to finish.
17-03-19
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**Please note this review will be updated as the situation progresses**
My partner and I are in the process of selling our house so we can move to a new area. We have recently redecorated the kitchen and bathroom in our house, and decided to get roller blinds installed.
We had a few quotes in, and decided to go with a local firm rather than a faceless national chain, and Galaxy Blinds seemed to have good reviews.
We chose designs, an appointment for measuring was made and we were given a quote. I paid the amount in full and it took about 2 weeks for the blinds to be made and then an install date was made. Measuring took about 10 minutes max, fairly painless. The price we were quoted was £155 which seemed reasonable.
Install date came and it took about 20 minutes if that to install the two blinds - the bathroom blind was relatively small and the kitchen blind an average sized window. Quite happy with the blinds themselves, good quality, nice style and good mechanisms on them.
I went to work next day and got a text from girlfriend who noticed a huge crack on the worktop where the kitchen blind is. The worktop has no support so i can only assume some weight has been applied to it to cause this during installation. I left a message with galaxy blinds as I was in a meeting, and was told that the boss would be in in on Monday and would contact me then. I sent them photos of the crack, and we have photos from our estate agent showing no crack there previously a couple of days prior. On Monday, I called up and was told the boss can come out on Tuesday in order to discuss the matter. I took a day off, costing me over £120, in order to be in for the appointment. Come Tuesday morning, I was called to say there had been a mix up and the boss meant next Tuesday, making it 2 weeks since I reported the issue for someone to come and take a look at it. Apparently he is too busy doing paperwork to come out to speak to us, which is very disappointing, but furthermore I will need to take ANOTHER day off because of the mix up.
This brings me to today - as I mentioned we are selling our house and have redecorated the kitchen and replaced the flooring, so having a huge crack in our worktop is a massive fly in the ointment.
I will update this review with any action taken by Galaxy Blinds, however so far whilst we are very happy with the blinds themselves, customer service and remedial action has been very, very poor.
01-08-17
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I found Galaxy blinds excellent not just for quality but there prices, very good customer service and very professional, would recommend this company to anyone
12-04-17
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I had shutters supplied and fitted a while ago. All done at a great price and a very professional fitting
I have just had some made to measure roman blinds made and fitted again a excellent job
Thanks to Den and his team. Another job well done
12-04-17
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Had two simple kitchen and bathroom roller blinds installed by two of galaxy blind fitters they were not very vocal on what they were going to do and I thought obviously they now what they are doing.first blind was fitted in the kitchen so I had a look to find half a red plug sticking out the side of the bracket and also the pull string was to tight to even move so I had to call the fitter to fix it ,I was quite shocked about his and thought how very unprofessional and then the two fitters told me they had done and couldn't take any rubbish away with them.I went to have a look at the simple bathroom blind and couldn't believe my eyes they had bent the brackets to fit the blind and the brackets were also a centimetre away from the wall which looked really odd and you had to be very careful when pulling the pull string in case the blind fell down on you the mess was unbelievable so rang them immediately and spoke to a lady who said she would ring them and get back to me,I am still waiting.My husband in the end had to refit the blind,wether the blind was measured wrong or something wasn't right they should of fixed the problem my advice to you if interested in going to galaxy blinds is don't pay a little bit more and get some professional people in you deserve it.
09-01-16
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do not get this company to supply and fit blinds these blinds are cheap and nasty and there fitters are less than poor if i had not paid in advance i would have thrown them and there fitting service in the bin i would not pay them in rusty old washers also try making a complaint and you get the manager is on holiday AND THERE FITTER WILL CALL BACK still waiting for the fitter 3 days latter wow what a exellant service
a 10 year old would have done a better job
SAVE YOURSELF SOME HEART ACHE
USE ANOTHER COMPANY THAT CARES ABOUT THE CUSTOMER
31-10-15
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