Absolutely appalling. The owner abused & assaulted my husband. We I took my wedding ring, engagement ring & a diamond ring in a few weeks ago. They are white gold & needed replating. My wedding ring needed resizing. A week later they were not ready. Another week later they had resized the wrong ring! They took £75 & told me they would do the work again. We went back as agreed. We were given a new receipt of the work needed but they kept our original. We asked for it back & the owner became enraged, arguing with my husband & being extremely rude. We left without it. My husband went to pick them on the given day (I was in hospital having has an operation meantime). The owner asked for the receipt. My husband showed it but kept it in his hand. At this the owner flew into a rage. He yelled that he would not give him the rings, that the rings were mine so I would have to go for them. My husband said I was in hospital & that he had shown the receipt, payment had been made & he wanted the rings. At this the owner became out of control. He shouted & threatened my husband. He actually came round to the front of the shop & physically grabbed my husband, he pushed & shoved him & tried to manhandle him out of the shop. My husband told him to get his hands off him repeatedly until he let go. My husband rang the Police. My husband complained of assault & insisted he get the rings. The Policeman told my husband to wait outside while he went in. He got my rings back for me eventually but the owner still insisted on keeping our receipt. Also, apparently, the CCTV was not working so that provided no evidence of the assault. My husband played an audio recording of the incident from his phone but the Policeman said it would be impossible to prove the assault took place without CCTV footage. There were some customers in the shop when it happened but they all left & so could not be asked to witness the incident. The owner is clearly an untrustworthy & unbalanced man. Don't go there!
05-09-16
